Representative imageQuestions, answered plainly
Everything here comes from the current Five Stars website, with the source noted under each answer.
Do you provide 24/7 HVAC service?
Yes. The current Five Stars website lists 24/7 emergency service for heating and cooling, including nights and weekends. Call 416-716-4386.
Home page FAQ, current siteHow fast can you get here?
The current site states an arrival target of two hours or less, and same-day service on most repairs. Actual timing depends on location and demand, so call to confirm.
Home and service pages, current siteDo you service both furnaces and air conditioners?
Yes: furnace repair, installation and tune-ups, AC repair, installation and tune-ups, plus heat pumps, gas lines and light commercial HVAC.
Services pages, current siteAre your technicians licensed?
The current site describes licensed, trained and experienced technicians, and states that gas work is done by TSSA-licensed gas technicians. Ask for licence details when you book.
About, heat pump and gas line pages, current siteWhat warranty comes with a repair?
The current site lists a 30 day labour warranty and a 60 day parts warranty on repairs, plus a 100% satisfaction guarantee.
Home page, current siteIs there a discount on repairs?
The current site shows "$50 off for all your HVAC repairs". Mention it when you call.
Top bar, current siteDo you give free estimates?
Yes. The current site offers free estimates by phone or email, free installation estimates for heat pumps and free estimates on commercial jobs.
Service pages, current siteWhat does an HVAC tune-up include?
Inspecting, cleaning and tuning your heating and cooling system so it runs efficiently and is less likely to break down.
FAQ page, current siteWhat happens if I skip maintenance?
Higher energy bills, lower efficiency, poorer performance and a higher chance of bigger repairs. A yearly check helps avoid that.
FAQ page, current siteWhich brands do you work on?
The current site says technicians work on major brands and shows Keeprite, Carrier, Bryant, Amana, Rheem and Lennox logos; the heat pump pages mention Mitsubishi, Daikin, Carrier, Lennox and Bosch.
Home and heat pump pages, current siteCan you install a gas line for my BBQ or stove?
Yes. New gas lines, extensions, BBQ lines, stove and appliance hookups and gas fireplace lines, with permits and TSSA inspection handled.
Gas line page, current siteDo you help with heat pump rebates?
The current heat pump page lists Ontario rebate guidance as part of an installation. Program details change, so ask when you book an estimate.
Heat pump page, current siteWhich areas do you serve?
Vaughan (based in Maple), Richmond Hill, King City, Aurora, Newmarket, Bradford and Barrie.
Area We Serve page, current siteI smell gas. What should I do?
Leave the building first. Do not switch anything on or off inside. Call 911 or your gas utility emergency line from outside, then call Five Stars for the repair once it is safe.
Standard safety adviceNo questions match that search. Call 416-716-4386 and ask directly.
Too hot, too cold, or not sure?
Call the 24/7 line and describe what is happening, or send a request and Five Stars will call you back to confirm a time.
416-716-4386